9bdb Privacy Policy

1. Introduction

9bdb ("we", "us", "our") operates the online gaming platform at 9bdb.pro. We take your privacy seriously and are committed to handling your personal data responsibly. This Privacy Policy describes how 9bdb collects, processes, stores, shares and protects personal information provided by players and visitors to the platform. It also sets out the rights you have in relation to your personal data and explains how to exercise those rights.

This policy applies to all personal data collected through your use of the 9bdb website and platform, including data collected when you register an account, make deposits or withdrawals, play games, contact customer support, or browse the platform as a visitor. By using the 9bdb platform, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

9bdb collects several categories of personal information. The type of data we collect depends on how you interact with the platform. The main categories are set out below.

Identity and Contact Information

• Full name as it appears on your official identification documents.
• Registered mobile number (Bangladeshi mobile numbers are accepted; we support Grameenphone, Robi, Banglalink, Teletalk and Airtel numbers).
• Date of birth, used to verify that you meet the minimum age requirement of 21 years.
• Email address, if provided during account registration or support enquiries.

Financial and Payment Information

• Mobile banking account identifiers associated with bKash, Nagad, Rocket or Upay accounts used for deposits and withdrawals. We do not store full mobile banking PINs or passwords.
• Card details (masked card number, expiry date) for players who deposit via Visa or Mastercard. Full card numbers are processed by our payment processor and are not stored on 9bdb servers.
• Transaction records including deposit amounts, withdrawal requests, dates and payment method used. These records are retained for audit and anti-fraud purposes.

Technical and Usage Data

• Device information including device type, operating system version, browser type and screen resolution. This data is used to optimise the platform experience for the devices most commonly used by Bangladesh players.
• IP address and approximate geographic location (country and city level) derived from IP lookup. This data is used for fraud detection, responsible gaming monitoring, and to ensure that platform access is consistent with the player's registered location.
• Gaming activity data including games played, bet amounts, session durations, win and loss records, and bonus claim history. This data supports responsible gaming monitoring, fraud detection and personalised player experience improvements.

3. How We Use Your Information

9bdb uses the personal information it collects for the following purposes. We will only use your personal data in ways that are consistent with the purposes for which it was originally collected, unless we have obtained your consent or have another lawful basis for doing so.

• Account registration and management: to create and maintain your 9bdb player account, verify your identity and age, process KYC documentation and manage your account settings and preferences.
• Payment processing: to process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard, to verify payment ownership, and to maintain accurate financial records.
• Platform delivery and improvement: to provide you with access to all games and services on the 9bdb platform, to monitor platform performance and to continuously improve the user experience, particularly for mobile devices used across Bangladesh.
• Fraud prevention and security: to detect, investigate and prevent fraudulent transactions, money laundering, multi-accounting, bonus abuse and other prohibited activities. This includes automated monitoring of betting patterns and financial transactions.
• Responsible gaming: to monitor gaming activity for signs of problem gambling, to enforce player-set limits, session reminders and self-exclusion requests, and to contact players where our monitoring indicates a potential responsible gaming concern.
• Customer support: to respond to your support enquiries, complaints and account-related requests submitted via the live chat service or email. Support conversations may be recorded and retained for quality assurance and dispute resolution purposes.

4. Legal Basis for Processing

9bdb processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: processing required to fulfil the contract between 9bdb and you as a registered player, including account management, payment processing and service delivery.
• Legal obligation: processing required to comply with applicable laws and regulations, including KYC and anti-money laundering obligations, age verification requirements, and financial record-keeping obligations.
• Legitimate interests: processing for fraud detection, platform security, responsible gaming monitoring and internal analytics, where those interests are not overridden by your rights and interests.
• Consent: where we send you marketing communications about 9bdb promotions, bonuses and seasonal offers, we rely on your consent. You may withdraw consent at any time by contacting support or updating your communication preferences in the account dashboard.

5. Sharing Your Information

9bdb does not sell your personal data to third parties. We share personal information only in the limited circumstances described below, and only to the extent necessary for the specific purpose.

• Payment service providers: we share payment reference information with bKash, Nagad, Rocket, Upay, Visa and Mastercard to process transactions. These providers operate under their own privacy policies and are independently responsible for their data handling.
• Game providers: platform usage data (non-financial) may be shared with game suppliers including Pragmatic Play, Evolution Gaming, Spribe and Ezugi to support game delivery, technical troubleshooting and RNG certification audits.
• Legal and regulatory authorities: we may disclose personal data to law enforcement agencies, regulatory bodies or other authorities where required by law, where necessary to prevent or detect crime, or where required by a valid court order.
• Fraud prevention services: we may share data with third-party fraud detection and anti-money laundering service providers who assist us in identifying and preventing prohibited activities on the platform.

All third parties with whom 9bdb shares personal data are required to handle that data securely and in accordance with applicable data protection obligations. We do not permit our third-party service providers to use your personal data for their own marketing or commercial purposes.

6. Cookies and Tracking Technologies

The 9bdb platform uses cookies and similar tracking technologies to operate certain platform functions, remember your session preferences, and gather anonymised analytics data. A cookie is a small text file placed on your device by the platform when you visit. Cookies do not give us access to your device beyond the data they contain.

Types of Cookies We Use

• Essential cookies: strictly necessary for the platform to function. These include session authentication cookies, security tokens and load-balancing cookies. They cannot be disabled without breaking core platform functionality.
• Analytics cookies: used to collect anonymised data about how players use the platform — which pages are visited most, how long sessions last, and which games are most popular. This data helps us improve platform performance and content.
• Preference cookies: used to remember your platform settings , language selection and display preferences so you do not need to re-enter them each time you visit.

You may control cookie preferences through your browser settings. Please note that disabling essential cookies will affect the functionality of the 9bdb platform and may prevent you from logging in or completing transactions. Analytics and preference cookies may be disabled without affecting core platform access.

7. Data Retention

9bdb retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, regulatory, accounting or reporting obligations. The following general retention periods apply: account data and transaction records are retained for a minimum of five years from the date of account closure to comply with financial record-keeping requirements; KYC verification documents are retained for a minimum of five years from the completion of the verification process; customer support records are retained for two years from the date of the last interaction.

Where personal data is no longer required for any lawful purpose, 9bdb will securely delete or anonymise it. Anonymised data that no longer identifies any individual may be retained indefinitely for statistical and platform improvement purposes.

8. Data Security

9bdb implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include SSL (Secure Sockets Layer) encryption for all data transmitted between your device and 9bdb servers, encrypted storage of sensitive account data, role-based access controls limiting staff access to personal data on a need-to-know basis, and regular security assessments of platform infrastructure.

While 9bdb takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, 9bdb will notify you without undue delay and will take prompt remedial action. Players can help protect their accounts by keeping login credentials confidential, using a strong unique password, and promptly reporting any suspicious account activity to 9bdb support.

9. Your Data Rights

As a player on the 9bdb platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact 9bdb support via live chat or at the email address listed in the Contact section below. We will respond to your request within a reasonable timeframe and in any event within 30 days of receipt.

To exercise any of the rights above, please contact 9bdb support. We may need to verify your identity before processing your request. We will not charge a fee for handling standard data rights requests.

10. Marketing Communications

With your consent, 9bdb may contact you via SMS or in-platform notifications about promotions, deposit bonuses, free spins, seasonal offers tied to events such as Eid, Pohela Boishakh or BPL season, and other platform news. We will only send marketing communications to players who have opted in to receive them.

You may opt out of marketing communications at any time by contacting 9bdb support via live chat or by updating your notification preferences in the account settings panel. Opting out of marketing will not affect transactional messages such as deposit confirmations, withdrawal notifications and security alerts, which are sent as part of the service.

11. Protection of Minors

9bdb does not knowingly collect personal data from individuals under the age of 21. Our platform is strictly for adults aged 21 and above. Age verification is conducted during the registration process and as part of KYC checks. If 9bdb becomes aware that personal data has been collected from a person under the age of 21 without appropriate verification, that data will be deleted and the associated account will be permanently closed. If you believe that a minor has registered on the 9bdb platform, please contact us immediately at [email protected].

12. Changes to This Privacy Policy

9bdb reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will provide notice to registered players via an in-platform notification or via the registered mobile number prior to the changes taking effect. The date at the top of this page will be updated to reflect the date of the latest revision. We encourage you to review this Privacy Policy periodically to remain informed about how 9bdb protects your data. Continued use of the platform after any amendment constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or want to raise a data-related concern, please contact the 9bdb support team via live chat on the platform or by email: [email protected]